At Angola Oil & Gas 2025, Energy Capital & Power spoke with Elvino Mulumba, Corporate Director of Banco de Comércio e Indústria, about how the bank is adapting its platforms, operations, and service levels to meet the demands of its energy sector clients.
Banco de Comércio e Indústria (BCI) is intensifying its support to Angola’s energy sector through digital platforms and customized operational solutions designed to meet the sector’s competitive demands.
The bank was a sponsor of the Angola Oil & Gas 2025 conference last month, where Elvino Mulumba, BCI’s Corporate Director, highlighted its initiatives and described the energy sector as “crucial for our country and, therefore, for our business.”
One of the bank’s main platforms, Kuzwela, was designed to improve transparency and engagement, providing clients and the market with a clear view of BCI’s operations, strategic priorities, and financial performance.
According to Mulumba: “It was a transparency exercise for the bank, because we showed what our numbers are and the policies we take into account to ensure the best possible performance. It’s an initiative that has greatly driven our business and allowed us to grow.”
BCI is also focusing on digital access and operational performance. “In terms of digital access, we ensure that our partners have the most innovative platforms and solutions, adapting them to their business model.”
He emphasized the importance of service level indicators (SLIs) in the energy sector, adding: “It’s not just about the platform’s availability; we have to ensure that the SLI operations and transactions we provide work according to the requests we receive.”
